Get connected: the basics about Internet & Wi-Fi
Aysë Stenabaugh
Jesters Computers
(1/2025) There are a few key aspects to understanding Internet access. First, there's the Internet service itself, provided by companies like Comcast or Brightspeed. Next, you have your network equipment, which includes at least a modem and may or may not be provided by your Internet Service Provider (ISP). Lastly, there are the devices you connect to the Internet, such as computers, cell phones, or tablets, which can be either wired or wireless. Knowing how all these components work together is helpful, especially if you encounter a problem and aren’t sure where to start
Without an Internet Service Provider (ISP), you can still connect your devices to one another, but you won't be able to access the World Wide Web, visit websites, or perform tasks that require Internet access, like checking your email. In our local area, Comcast and Brightspeed (formerly CenturyLink) are the most common home Internet providers, though they are not the only options. When choosing an Internet provider, first find out what is available in your area. Ask your local neighbors who their providers are and inquire about the quality of service and how often they experience outages to get a better understanding of your options. Once you know your options, compare the prices and Internet speeds of different plans. Some providers may require a contract or a commitment period to qualify for special pricing
In most cases, once you choose an ISP, you can either rent their equipment or purchase your own. Renting typically involves a monthly fee, so it’s important to decide which option is right for you. Purchasing your own equipment means higher upfront costs but long-term savings on monthly fees. This also gives you more options, especially if you need special features (though most users won’t). Ensure any equipment you buy is compatible with your ISP and supports the speeds your plan offers.
In most cases, once you choose an ISP they give you the choice to either rent their equipment or purchase your own. There is typically a monthly rental fee for equipment through your Internet service provided, so it is important to decide ahead of time which option is right for you. If you decide to purchase and supply your own equipment, you will pay more in upfront costs and save more on monthly fees in the long term. Using your own equipment gives you more options available to you, which may be important to you if you are planning to utilize special features (this won’t apply to most users). If you purchase your own equipment you will want to ensure that your device is compatible with your service provider and supports the speeds that your plan provides.
Internet access doesn’t always mean Wi-Fi. Most Internet modems include a built-in router for wireless connections, but some only offer wired access. Modems that don’t support Wi-Fi can be configured with a router to provide wireless Internet access. If you already have wireless Internet but experience a spotty or weak signal, consider upgrading your equipment, using a wireless repeater, or installing a mesh Wi-Fi system to extend coverage.
Modern modems and routers can support multiple network bands like 2.4 GHz, 5 GHz, and Wi-Fi 6. Both your modem/router and your devices must support the same security type and network band for a connection. Older devices might not be compatible with newer networks like Wi-Fi 6 and may only connect to 2.4 GHz networks, which offer better range and wall penetration despite lower speeds. Some devices, like iPhones, may warn users of weak security when the recommended security type is not being utilized. In these instances, upgrading your equipment would be required to resolve the issue.
Keep in mind that if you get a new modem or router, you may need to reconnect your devices to your network. Even if you don't change your network name (SSID) or password, other network information such as security type may change. If a network change occurs, remember to check and reconnect devices like wireless doorbells, thermostats, smart TVs, and cameras, as well as printers, computers, and mobile devices.
What can you do if you're experiencing network or Wi-Fi issues? First, remember that having network or Wi-Fi access doesn't necessarily mean you have Internet access. To troubleshoot, start by restarting your modem: disconnect the power, wait 30 seconds, and then reconnect. It can take up to 5 minutes for your modem to reboot.
If you still don't have Internet access, test other devices to see if it's an issue with one device or all of them. If only one device is affected, it may have a hardware or software conflict. Be cautious when troubleshooting if you know your device works on other networks.
If you're unsure whether the problem is with the internet or your device, take it to a place with working internet, like a neighbor's house, a friend's place, or a local computer shop, to test further. If your device works elsewhere, your Internet service may be affected. This could indicate an ISP outage—check your provider's website for any reported outages. If there's no reported outage, ask your ISP to test your connection to determine if the issue is equipment related. You may need to replace your equipment, have your ISP check the outside lines to your home, or inspect the inside wiring for issues.
Understanding your Internet setup, choosing the right equipment, and knowing how to troubleshoot common issues can make a huge difference in your online experience. By following these tips, you can ensure a more reliable and efficient connection, making it easier to stay connected and productive.
If you find yourself struggling with technology or need support for your home network, don't hesitate to reach out to Jester’s Computer Services in Fairfield for assistance. Our support staff is here to help you navigate any tech challenges you may face, from setting up your internet connection to troubleshooting devices and enhancing your Wi-Fi coverage. We provide the support you need to stay connected and make the most of your technology. Visit our website at www.jesterscomputers.com or text/call us today at 717-642-6611 for reliable and friendly service that you can count on.